Q5Bet Game Privacy Policy – How We Protect Your Data

1 Introduction

Q5Bet Game ("the Platform", "we", "us", "our") is an online gaming and sports betting platform serving players in Pakistan. We take your privacy seriously. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights in relation to that data.

We are committed to handling your personal information with care and transparency. Whether you are registering a new account, making a PKR deposit via JazzCash or Easypaisa, placing a bet on a Cricket match or browsing the Game Lobby, we want you to feel confident that your data is being looked after properly.

2 What Information We Collect

We collect only the personal information that is necessary to provide our services. The categories of data we may hold about you include:

We do not collect sensitive data such as biometric information, medical records or political opinions. We do not collect information from children — Q5Bet Game is strictly an 18+ platform.

3 How We Collect Your Information

Your personal information reaches us through the following channels:

• Registration: When you sign up for a Q5Bet Game account, you directly provide your name, phone number and chosen password.
• Deposits and Withdrawals: When you make a PKR transaction through JazzCash, Easypaisa, Raast or bank transfer, the payment provider shares a transaction reference and confirmation with us. We do not receive your full mobile wallet credentials.
• Platform Usage: As you use the platform — navigating the Game Lobby, placing bets on Cricket or PSL matches, playing Casino games or Fish Games — our systems automatically log session activity for security and service delivery purposes.
• Device Information: Your device and browser automatically send technical information when connecting to the platform. This includes your IP address, browser type and operating system.
• Support Interactions: If you contact our support team, the content of those conversations is stored to help resolve your query and for quality review purposes.
• Verification Requests: If we ask you to verify your identity, you may provide CNIC details or other documents directly through the platform.

4 How We Use Your Information

The personal data we collect is used for specific, legitimate purposes connected to running your account and delivering our services. Here is how we use your information:

• Account Management: To create your account, authenticate your login, and maintain your profile and balance records.
• Payment Processing: To process PKR deposits and withdrawals through your chosen payment method, and to maintain a transaction history in your account.
• Security and Fraud Prevention: To monitor account activity for unusual patterns, detect potential fraud, verify identity when required, and protect both you and the platform from abuse.
• Platform Improvement: To understand how players use the platform so we can fix issues, improve game performance and make the experience better for all users.
• Fair Play Monitoring: To review gaming activity for compliance with our fair play rules. If suspicious betting patterns are detected, session data is reviewed by our team.
• Customer Support: To respond to your queries, resolve complaints and maintain a history of your support interactions.
• Regulatory Compliance: To meet any record-keeping obligations that apply to us in connection with financial transactions and account management.

We do not use your data for automated profiling that produces legal or similarly significant effects on you without human review. Decisions about account suspension always involve a manual review step.

5 Payment Data and Financial Information

Q5Bet Game processes all transactions in PKR. When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, a bank transfer or any other supported mobile wallet, the payment is handled via the payment provider's own infrastructure.

• Q5Bet Game does not store your full mobile wallet PIN, bank account password or card details on our servers.
• Transaction references, amounts, timestamps and confirmation statuses are stored in your account records so that your balance is accurate and disputes can be resolved.
• The registered payment method associated with your account (e.g. your JazzCash number) is stored in your profile to facilitate withdrawals to your own account only.
• All financial data is encrypted in storage and in transit.

If you believe there is an error in your transaction history or that a payment has been processed incorrectly, please contact support. We retain transaction records for a reasonable period to allow dispute resolution.

6 Cookies and Tracking Technologies

Q5Bet Game uses cookies and similar technologies to operate the platform and improve your experience. A cookie is a small text file placed on your device when you visit the platform. We use the following types:

• Essential Cookies: These are required for the platform to function. They keep you logged in during your session and maintain your account state across pages. You cannot opt out of essential cookies without stopping use of the platform.
• Security Cookies: Used to detect fraudulent activity and protect your account session from hijacking or unauthorised access.
• Performance Cookies: These help us understand how the platform is used — which pages load slowly, which features are most used, and where technical issues occur. This data is aggregated and not linked to your individual identity.
• Preference Cookies: These remember settings you have chosen, such as language preferences, so you do not have to reset them each visit.

Q5Bet Game does not use third-party advertising cookies. We do not allow external ad networks to place tracking cookies on the platform. Your browsing activity on Q5Bet Game is not shared with advertising platforms.

7 Sharing Your Information

Q5Bet Game does not sell your personal data. We do not share your information with third parties for their own marketing purposes. The limited circumstances in which your data may be shared with external parties are:

• Payment Processors: When you make a PKR transaction, relevant transaction details are shared with your chosen payment provider (JazzCash, Easypaisa, Raast, or your bank) solely to process the payment.
• Game Providers: Some games in the Casino or Game Lobby are provided by third-party studios. Your account session token may be passed to those game providers to authenticate your session and credit winnings. These providers are bound by data protection obligations.
• Fraud Prevention Services: Anonymised or aggregated session and device data may be processed by fraud detection tools to identify suspicious activity. This does not involve sharing your name or contact details with those services.
• Legal Obligations: If we are required by law or a valid legal process to disclose information, we will do so. We will notify you where legally permitted before complying with such a request.

Any third party that receives data from Q5Bet Game in the course of service delivery is required to handle it securely and only for the specific purpose for which it was shared. We do not permit our service partners to use your data for their own unrelated purposes.

8 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period after closure to allow for any outstanding disputes, withdrawal processing or compliance requirements. The general principles we follow are:

• Active Accounts: All account data is retained while your account remains active and in use.
• Closed Accounts: After an account is closed, identifiable personal data is removed from active systems. Transaction records may be retained in an anonymised or aggregated form for accounting and reporting purposes.
• Support Records: Customer support conversations are retained for up to 12 months after the query is resolved, then deleted.
• Security Logs: Technical session logs used for security purposes are retained for a shorter period, typically 90 days, then automatically purged.

When data is no longer required and its retention period has ended, we delete or anonymise it securely. We do not keep personal data indefinitely or beyond what is reasonably necessary.

9 Your Rights Over Your Data

As a Q5Bet Game player, you have the following rights in relation to your personal information:

• Right to Access: You can request a summary of the personal data we hold on your account. Contact support with your request and we will respond within a reasonable timeframe.
• Right to Correction: If any personal data we hold about you is inaccurate or out of date, you can request that we correct it. This includes updating your registered phone number or name where verification allows.
• Right to Deletion: You can request that we delete your personal data by closing your account. After closure, identifiable data will be removed from active systems subject to any retention obligations described in Section 8.
• Right to Restriction: In certain circumstances, you can request that we temporarily restrict processing of your data — for example, while a dispute is being investigated.
• Right to Withdraw Consent: Where data processing is based on your consent, you can withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact Q5Bet Game support. We will respond to your request as promptly as possible. We may need to verify your identity before actioning certain requests to ensure we are dealing with the genuine account holder.

10 Updates to This Privacy Policy

Q5Bet Game reserves the right to update this Privacy Policy at any time. When we make changes, the "last updated" date at the top of this page will be revised accordingly. If the changes are significant, we will make reasonable efforts to notify active players through an in-platform notice.

Continued use of Q5Bet Game after a revised Privacy Policy has been published constitutes your acceptance of the updated policy. We encourage you to review this page periodically so you are always aware of how your data is being handled.

For any questions about this Privacy Policy or how your data is used, please contact our support team. You can also review our Terms and Conditions and FAQ for further information about how Q5Bet Game operates.